Subject: Re: LSM Joining Case Test - Rajat shukla
From: Rajat shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Dec 2019 02:40:59 -0500

| | LSM Joining Case Test

Name | Rajat shukla
E-mail | [email-masked]
Phone Number | (011) 8130699901
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Ammendments
Branding/Salutation
1-Thank you for contacting us and enquiring about....

2-Appropriate closing of the email, proper greetings.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is following the parameters/guidelines designed by the orgnization when answering/handling the customer.Effective listnening,probing, setting expectations etc are the key ingrdients of good customer Service.

However when you have done everything what is mentioned above but you are also able to leave a ever lasting impression on the customer with wherein customer is not only pleased to share his feedback about the conversation/help he had from us but he is so overwhelmed that he is going to be a loyal customer and promotes our brand too.

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