Subject: Transcript of 05 Dec 2019 19:14:49. Operator: Bryan. Visitor: Sofia Casulli
From: "LiveChat" <[email-masked]>
To: [email-masked]
Date: 5 Dec 2019 13:35:37 -0500

Chat transcript

	
		
			Name: Sofia Casulli
		
			E-mail (optional): [email-masked]

	Bryan Thu, 12/05/19 06:14:49 pm UTC
	
		Hello! How may I help you?
	
		Hello there!

	Sofia Casulli 06:15:03 pm
	
		hi I messages 2 days ago and was told I would get an emial and never did

	Bryan 06:15:58 pm
	
		I'm really sorry for the inconvenience on behalf of our team.

	Sofia Casulli 06:16:13 pm
	
		....ok so how are we going to fix this

	Bryan 06:16:43 pm
	
		Would you please tell me the details and then I will pass the details to the travel team.

	Sofia Casulli 06:17:26 pm
	
		email is the one in my title in the chat [email-masked] looking to book a trip to croatia for a soccer team and need help find ing teams to play. thanks.

	Bryan 06:18:09 pm
	
		Alright, We can surely arrange the trip to Croatia.
	
		Thank you for sharing the details here.

	Sofia Casulli 06:18:34 pm
	
		so when should I be expecting the meial fo r
	
		email

	Bryan 06:33:16 pm
	
		Please expect a followup for this very soon
	
		I've passed the details to our team

	Sofia Casulli 06:33:34 pm
	
		what is very soon

	Bryan 06:33:40 pm
	
		Thank you so much for contacting us today.
	
		The time period is not specific but we will get this requirement of your tour sorted out as soon as it's possible
	
		Please allow us some time to process the data and share it with you../

	Sofia Casulli 06:35:00 pm
	
		last time I was told 24 hours why is it not specific this time

	System 06:35:10 pm
	
		Sofia Casulli rated the chat as bad

	Bryan 06:35:24 pm
	
		Yes, usually It takes just 24 hours to resolve the query

	System 06:35:25 pm
	
		Sofia Casulli left the following comment: took 12 minutes to respons to a simple question

	System 06:35:36 pm
	
		Sofia Casulli archived the chat

	20m 47s

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