Subject: Re: LSM Joining Case Test - Goverdhan Shukla
From: Goverdhan Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Dec 2019 06:58:01 -0500

| | LSM Joining Case Test

Name | Goverdhan Shukla
E-mail | [email-masked]
Phone Number | (+91) 9999850967
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As we are in service industry we have to take care of every customer. Customer said that he is travelling, as I got there is a link where the customer can change his address of delivery " You can update the address on your account by using this link http://www.viagogo.com/Help/76," then Yes, we should to deliver the tickets to customer's recent location. Every customer matters.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Well, Every one is providing a good customer service if we are not giving a great customer service  surely we are going out of the market sooner or later. A good customer service involves service on time but a great customer service involves service on time on demand. what if customer had said that he is travelling there was and option to print the tickets immediately but we decided to deliver the tickets on customer's demanded location on time as customer wanted. We surprised to customer by our services. Great customer service involves pre purchase and post purchase services. tackling there queries with smile.

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