Subject: Re: LSM Joining Case Test - Samarth Gupta
From: Samarth Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Dec 2019 05:44:48 -0500

| | LSM Joining Case Test

Name | Samarth Gupta
E-mail | [email-masked]
Phone Number | (+91) 9711174708
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Feel free to reach out to us for any other issues.

Have a great time at Lady Gaga!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Just providing the solution as per the issue is good customer service. However, providing the resoloution with some empathy for the issue would be great customer service.

We can use the word like I can feel your pain, I will be continously following up on this.

We can be proactive to inform the customer about any devlopment on the query, if the issue is assigned or pending with some other department.

If we talk about the given condition we can ensure with an extra check whether the tickets are delivered as per the commitment, if not we can inform the customer about the delay with reason.

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