Subject: Arabic Language Test - Abdul Malik Khan
From: Abdul Malik Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Dec 2019 03:19:46 -0500

| | Foreign Language Screening Test

Name | Abdul Malik Khan
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I shall be return on right customer and apologise my mistake and  say sorry.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Adbul Malik Khan.I'm 30years old.I would you like to about my family.In my family I have my parents,two brothers amd three sisters.I completed Master of Commerce in 2014 from Shibli National College, Azamgarh.Also i completed Diploma in Computer Application in 2007 and Tally in2009.
I have 4years experience in accounting/cashier/administration/supervising and sales in Saudi Arabia in the factory of Ali Mohammad Alarfaji ready mix concreet.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Good customer service is how you greet and treat the customer in a nice and proper way where the customer is happy being served. But a great customer service skill is meeting the demands and reaching beyond the customer's expectation. A total quality service

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

5- Excellent Phone Skills.

6- Listening Skills.

7- Data Entry Skills.

8- People Skills.

9- Informing Skills.

10- Customer Focus Skills.

11- Attention to Detail Skills.

12- Professionalism Skills.

13- Multi-tasking Skills.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I belong from Mau. So i would you like to tell about my city.Mau now known as Maunath Bhanjan, is an industrial town and the headquarter of the Mau district. It is located in the eastern part of Uttar Pradesh, India. The town is known for its saree industry which is a traditional business and centuries old art of the people of this city.

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