Subject: Interview - process trainer
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Mon, 2 Dec 2019 13:46:10 +0000

You applied for the post of Process Trainer with LiveSalesman, a leading Multilingual Contact Centre.

We are pleased to shortlist your application for interview and would like to invite you to our office.

Interview time:
Monday-Friday: 1pm-5pm

Interview Address:
LiveSalesman
A-72, Sector-2,
Noida- 201301
(1 minute walk from Noida Sector 15 Metro Station)

Job Description:

You would be responsible to handle the training department for our customer service executives, working for our clients in US, UK, UAE and NewZealand.
You will primarily be responsible for the following job roles:

·       Identifying the training needs across levels & conducting Refresher Training for the employees to improve the productivity. Coordinate training schedule, set up, creation of training materials and follow-up

·       Training new employees in areas including customer communications and internal systems

·       Responsible for providing the process training to all new joiners.

·       Delivering process training (including selling skills, soft skills, objection handling) to Customer Service Executives and Language Experts.

·       Reviewing trainee's performances and preparing participants score sheets

We would like to repeat some key requirements:

·       Excellent command over written and spoken English

·       Excellent analytical skills and problem solving skills

·       Strong understanding of and experience in product training in BPO domain

·       Should have collaborative skills as this role calls for partnership with operations and the quality teams

·       Excellent communication skills

·       Flexibility to work in 24x7 environment (Day shifts available for Females)

Why work with LiveSalesman

·       Work with an established industry leader offering stability for over 15 years

·       Work in a multicultural team, a workplace where people from all around the world collaborate in one office to share views and ideas. Meet people who speak different languages, eat different food and wear different clothes.

·       Work on projects for companies which have changed the way people do things around the world. Our clients range from Start-ups which disrupt the market to established fortune 500 companies

·       Learn a new skill - As a small company everyone multi-tasks, work on multiple projects. Every day will be a new learning experience

·       GROW!!! - We prefer to not hire leaders and managers from outside the company. Capable and hard working people will find their way to our leadership development program

When we are not working - we are having fun, and when we are working, we are still having fun!

See you soon!

Harpreet

HR Manager
Phone/What's App: +91 70423 35393

P.S. - If you have already appeared for an interview at our office in last 2 months, please ignore this email.