Subject: Re: LSM Joining Case Test - Mohammad Asif
From: Mohammad Asif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Dec 2019 07:13:18 -0500

| | LSM Joining Case Test

Name | Mohammad Asif
E-mail | [email-masked]
Phone Number | (+91) 7503628898
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Thanks for writing to us! We are happy that you reached out to us with your concern and we will be more than happy to help you.
**Blurp 4**
Don't hesitate to reach out to us if you have any residual doubts about it.

Warm regards,
Mohammad Asif
www.viagogo.com/

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer satisfaction is the top most priority of every customer service industry. So, as fas as I know the satisfaction that the customer gets after dealing with the customer service, that just solves the customer's concern without any extra efforts being made that  could've made the experience ever lasting for the customer. But yes! In good customer service customer goes with a resolution.

On the other hand, When customer goes with a big smile on his face with the representative's name imprinted on his brain, just because his experience with the representative that he experiences a personalized conversation with  him. So, Great customer service in another words could be described as building relationship with the customers, not just  come and go relationship.

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