Subject: Re: LSM Joining Case Test - NITIN GUPTA
From: NITIN GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Nov 2019 03:38:52 -0500

| | LSM Joining Case Test

Name | NITIN GUPTA
E-mail | [email-masked]
Phone Number | (+91) 8700991773
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I had selected this blurb because in this blurb the customer service representative gives their great opinion regarding an e tickets which the customer can download easily from their laptop and personal computers .
And i had also selected this blurb because in this the customer support representative gives his opinion regarding the purchase order section in which the customer can view his/ her order and also the CSR gives an advice regarding to make sure that the delivery address is correct and the contact information is also correct.
According to my perspective these two main reasons might be satisfied the customer and also the e tickets advice which the customer support representative gives may satisfied the customer properly as he wants the tickets two day s earlier that's why i thinks this reason might be satisfy the customer.

So, this was my opinion regarding this query i hope it would be great advice for the customer

Thanks and regards
Nitin Gupta

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me the good and great customer service representative is as follows:

I. GOOD CUSTOMER REPRESENTATIVE

1. The good customer representative is a person who satisfies the customer in a manner in which he might be train

2. He uses a few techniques like in the market the some peroson uses to fully satisfy the customer.

II. GREAT CUSTOMER SERVICE REPRESENTATIVE.

1. A great customer service executive is a person who is not limited to satisfy the customers  but he also uses his personal opinion regarding how to be a patient and listen to the customer and finally answers the customers queries ,

2. The great customer service executive is also uses his new techniques to satisfy the customers

According to me that this is the main difference between the good and great customer service representative.

Thanks and Regards
Nitin Gupta

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