Subject: Re: LSM Joining Case Test - Ujjwal Kumar
From: Ujjwal Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Nov 2019 07:28:02 -0500

| | LSM Joining Case Test

Name | Ujjwal Kumar
E-mail | [email-masked]
Phone Number | (+91) 8539010531
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | At the very first place I will be seeking pardon from the customer for the delay in service. Then I will be going with blurb 2. It is so because the customer clearly mentions that he will be leaving his place in two days, so we need to confirm the address of the customer where the tickets will be dispatched. If he wishes that the ticket should be dispatched at the hotel he'll be residing into then he need to update the address so that the ticket is delivered on time and without any difficulty. Also we will be sharing a link from where the customer can update his delivery address, time slot and receiving person name.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The difference between a good and a great customer service is that in good customer service we deliver our services by looking into satisfying the customer need, want and desire. On the other hand, great customer services focuses both on serving potential customers and retaining the existing customer by delivering maximum customer satisfaction. Feedback is an essential part of great customer services.

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