Subject: Transcript of 28 Nov 2019 21:44:02. Operator: Arthur. Visitor: Client
From: "LiveChat" <[email-masked]>
To: [email-masked]
Date: 28 Nov 2019 16:05:28 -0500

Chat transcript

	

	
		ref https://community.ricksteves.com/travel-forum/austria/salzburg-summer-card-f5dff083-20cc-4b06-a09e-8de7998a4504

	Arthur Thu, 11/28/19 08:44:02 pm UTC
	
		Hello, Can I help you plan your upcoming vacation?

	Client 08:44:02 pm
	
		I am looking for places to stay in Salzburg.

	Arthur 08:44:24 pm
	
		Of course - How many members would there be in the travel group? Please specify if there are children travelling with you.

	Client 08:45:01 pm
	
		Just 2 adults.

	Arthur 08:45:34 pm
	
		Thank you. How many days (duration) are you planning this holiday for? Do you also know when you would want to leave?

	Client 08:46:40 pm
	
		About 4 nights I think.

	Arthur 08:47:31 pm
	
		And would you also happen to have an approximate date for when you would want to leave?

	Client 08:48:01 pm
	
		It would be about June 15.
	
		We are roughly looking at arriving June 11 and leaving June 15, 2020.

	Arthur 08:48:58 pm
	
		Thank you. We can certainly look into the viability of that for you, let me have one of our travel experts contact you. May I get your name, email, and phone number, please?

	Client 08:50:16 pm
	
		Can I ask what the cost would be to consult with a travel expert?

	Arthur 08:52:36 pm
	
		Our process begins with us scheduling a phone conversation to find out more about where you'd like to travel and your preferences and interests. This initial consultation is provided free of charge with no obligation to purchase.

	Client 08:53:25 pm
	
		Ok, thank you. Do you email first to scheduled a time to call?

	Arthur 08:54:17 pm
	
		Of course, we can do that

	Client 08:55:31 pm
	
		Thank you! My name is Stephanie, and my email is [email-masked].
	
		I'd prefer to schedule a time for a call via email before sending my phone number, if that is an option.

	Arthur 08:56:17 pm
	
		Great! Thank you for sharing the details, Stephanie. I will forward your query right away. One of our expert vacation planners get in touch with you via email as soon as possible.
	
		Can I help you with anything else?

	Client 08:57:46 pm
	
		I think accommodations is what I need for now!

	Arthur 08:58:54 pm
	
		Sure, we can do that. We specialize in offering customized tours so we will put together a package designed exactly to meet your needs. Our expert vacation planners will be able to help you with that.

	Client 08:59:18 pm
	
		Thank you!
	
		I would love to find out more about the area and the things to do as well.

	Arthur 09:00:30 pm
	
		You're welcome! I'll pass this along as well. Our planners have first hand knowledge of these destinations, they can give you the best recommendations on the places to see or the things to do.

	Client 09:02:12 pm
	
		Thank you! Sounds great.

	Arthur 09:02:32 pm
	
		You're welcome. It was nice talking to you. Have a great day, goodbye!

	Client 09:05:18 pm
	
		Bye!

	System 09:05:28 pm
	
		Arthur archived the chat

	21m 26s

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