Subject: Re: LSM Joining Case Test - Devjani Choudhury
From: Devjani Choudhury <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Nov 2019 02:53:17 -0500

| | LSM Joining Case Test

Name | Devjani Choudhury
E-mail | [email-masked]
Phone Number | (0124) 7044770800
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Quick Resolution Offered.
Assured Delivery within time.
E-tickets option suggested.
Flexibility offered to add nearby address.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good Customer Service results in Customer Satisfaction however Great Customer Service creates Customer Delight which results in customer loyalty. Apart from that the happy/delighted customer also does a lot of Positive Word of Mouth Publicity which brings in more customers. Hence a Great Customer Service talks about happy customers and great salesmanship.

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