Subject: Re: LSM Joining Case Test - gurvinder singh
From: gurvinder singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Nov 2019 05:13:07 -0500

| | LSM Joining Case Test

Name | gurvinder singh
E-mail | [email-masked]
Phone Number | (+91) 6392403670
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As the customer query is-
when will be the ticket delivered and as she is travelling t new place a new delivery address will be needed and also if the ticket can be delivered to the place.

The Blurb is the resolution as the Blurb gave the info why is the ticket not shipped or delivered yet, and also if the customer is ok with the ticket that will be also possible for the ticket.
Giving the instruction for the updatedation of the address if required and also giving the details how it can be done.
The Viagogo focus on safe secure and guarantee so all the three aspect are fulfilled and the customer will get the tickets accordingly.

If required then the cx can bring along the id at time of ticket pickup o that it can be more secure and the tickets are given t the right cx.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The primary or the main difference between good and great customer experience is how quickly and appropriate the resolution is given and how satisfied is the customer, loyalty of the customer which bring business back to us. We ourself want at times that our problem are unheard so the best way to make an interaction from good to great is &quot;being in the cx shoes and giving the resolution as you want if you are in the same problem or query.

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