Subject: Re: LSM Joining Case Test - Rahul Gairola
From: Rahul Gairola <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Oct 2019 07:56:13 -0400

| | LSM Joining Case Test

Name | Rahul Gairola
E-mail | [email-masked]
Phone Number | (011) 8920753101
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Following is the points in favour of selected blurb:

1) A clear expectation has been set in regard to the receiving of tickets.

2) In place of providing a negative response, the additional options and process to receive the resolve the query has been explained in a professional and effective manner.

----------------------

Following are the information which can be added:

1) Apology
2) The mail could have been closed with a better ending statement like, " We look forward to hearing from you soon." or " In case of further assistance you may contact us on...."

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good cx service is where the agent resolves the query and closes the call and great cx service is where the agent informs, educates and explains the query with the resolution to the cx. There by gaining the faith of cx and adding to the brand value of the organisation or the respective service.

| |

You can edit this submission and view all your submissions easily.