Subject: Korean Language Test - Jaskaran Bedi
From: Jaskaran Bedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Oct 2019 04:13:56 -0400

| | Foreign Language Screening Test

Name | Jaskaran Bedi
Whats your first language | Korean
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Explain to the customer the error in the address . Reassure the customer that his order will be delivered on priority . Once the order is delivered proactively call the customer back and update and get an feedback . If need be apply a discount on next order .
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Performance driven professional with years of experience into Contact Centre BPO Management . Process Management , Sales , Team Management , SLA Management , CTQ , Digital Marketing , SOP , HR and Profit and Loss
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | First Call Resolution , Event driven customer satisfaction metric , Csat & E sat survey . Proactive approach on resolution , rapport building with the customer , Hand holding the customer in his resolution .

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Cross Functional Exp in all departments of Contact Centre .
Process Management
Team Management
Client Management
BQ Management
NPS , Csat , Esat

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Dehradun Capital Of Uttarakhand on the foot hills of himalayan , tibetan places and temples to visit  , river side , close proximity to mussoorie , Good food and friends .

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