Subject: Arabic Language Test - MD wasim Akhter
From: MD wasim Akhter <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Oct 2019 08:59:16 -0400

Foreign Language
Screening Test

Name

MD wasim Akhter

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

I need to improve coustomer services experiences through
applying highly sophisticated tech. Because sometime coustomers experience
unpleasant and unreasonable experience due to technical glitch. Apart from this
we should try to sort out delivery issues by having good coustomer services
knowledge and make them happy and assurance by our unique and exceptional
coustomer experiences.

In ENGLISH - Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

This is MD wasim akhter, from Bihar district katihar. I have
completed primary and secondary education from Madarsa Islahia in 2014. After
that I moved to Patna to get higher education. I have accomplished graduation in
Urdu & Arabic literature from Moulana Mazharul Haque University in 2018.

As far as my work experience I have been working since last year as process
associate  in Genpact for Facebook process. Where I have to read Arabic post
critically and take decision by applying insightful process knowledge.

As far my family I have 3 brothers including me. My father runs a small own
business in my home town and my mother take cares home affairs. My hobbies are
playing cricket, badminton and reading books and novels.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

I think there is big difference between them in
term of quality and standard for example, let’s say that, historically, your
company – and you, as one of its personal “ambassadors” – have been
working very hard to keep your customers happy.

While you may think that the sum of these activities, in and of itself,
represents “superior” customer service on behalf of you and the company,
some of your customers may think otherwiseYou have striven to respond to all of
their calls in a timely basis; you have arrived at their site within the
contracted time in nearly all cases; you have carried the right parts with you
to the service call (or have been able to obtain them as quickly as possible
once the need has been identified); and you have followed up with a courtesy
call whenever there has been time (and even when there has notThey are more
likely to feel that all of these services are to be expected from their services
providers – all of the time! In fact, you probably have more customers than
not who think these activities constitute nothing more than “average”
customer service and support, and not “great” support – and guess what?
They might be right!

Please answer this question in YOUR
LANGUAGE: In 5 sentences please explain what makes you the right candidate for
customer service job.

It's my passion and commitment to service
customers with sincerity by means of acknowledging and emphatizing for whatever
they're going through for them to feel that we understood their concerns and at
the same time for them to feel that they're being valued. For me, customer
engagement is really im[ortant becasue we're not just here to answer or resolve
their queries but also for them to treat us like a friend not just a robot to
help them out since we only got to talk to them once. Product knowledge, phone
skills are just basics that are easy to learn but a "can-do or willingness to
help attitudes" are something that you can do if you are passionate on wat you
are doing.The key requirements are:

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

Please answer this question in YOUR
LANGUAGE: In 200 - 500 words please tell us about any city or town that you
traveled to

Hyderabad is a very big city. The size of the city
is about 650 square kilometers. hyderabad was found in the year 1591 by fifth
Qutb Shahi Ruler Muhammad Quli Qutb Shah.

It is the capital of Andhra Pradesh. The Hyderabad city is twinned with
Secunderabad which is separated by Hussain sagar. The city has an estimated
population of around 8 million, making it 4th largest city in India, while the
population of the metropolitan area was estimated above 9 million.

Religiously and culturally, the city is united with Hindus, Muslims and
Christians. Hyderabad and Secunderabad are twin cities, separated by the Husain
Sagar. There are different kinds of people with different kinds of religion,
language, dressup etc.Some of the common religions in Hyderabad are muslims,
hindus, christians and sikhs. Hindi, Urdu, Telugu, English are mainly spoken
languages Hyderabad. Hyderabad has a well-founded reputation as one of the
safest cities in the world. Crime rates are very low and the streets are safe to
walk in any time of the day or night.

The minimum age for becoming a major in the society is 18 years. Smoking and
drinking is prohibited in public areas. The temperature is also moderate in
Hyderabad. It touches 8C in winter and 40-45 in summer.

There are so many beggars in India and so many people below poverty line. Master
card and Visa are widely accepted in India. There are electric problems and
water problems in India.

So many cinema theatres, resorts, parks and games are available for
Entertainment in India. I like the culture and traditions mostly in hyderabad
and the dislike is it is not well developed city.