Subject: Re: LSM Joining Case Test - Yarngam Makan
From: Yarngam Makan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Oct 2019 06:55:30 -0400

| | LSM Joining Case Test

Name | Yarngam Makan
E-mail | [email-masked]
Phone Number | (91) 9654872782
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 because Customer service representative is asking for the new address where the tickets could be delivered. Moreover, the CSR is informing how to change the address by providing links and step by step procedure how to update the address.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service will be when an agent follows all the standard procedures laid down by the company and Great customer service will be when an agent thinks out of the box to provide 100% satisfaction while still following the rules laid down by the company.

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