Subject: Re: LSM Joining Case Test - Rangan Bhattacharya
From: Rangan Bhattacharya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Oct 2019 06:12:36 -0400

| | LSM Joining Case Test

Name | Rangan Bhattacharya
E-mail | [email-masked]
Phone Number | (0) 9873967933
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected the blurb 4 because it is a professional reply to the customer where,  we have asked the new address from him , which indirectly tells that we can service his request to deliver the ticket to his hotel. (Giving Customer Delighter) Also we are ensuring him that we will work with the seller to send his tickets and will ship those as soon as we will receive. (Giving Assurance to the Customer). We are also promoting the brand value by telling him that he can use our website to make changes easily. (Customer Centric Approach).

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is where we consider a customer as one single lead or sale and we deliver his required service against the charge of it and move to the next.

A great customer service is where we try to provide the best  in class service to him along with delighters if possible, keeping customer satisfaction as the top priority. Because by doing so, we will be able to retain our customers to be our permanent customers (Some if not all), and also a great customer service increases the company goodwill which in turn helps in business growth.

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