Subject: French Language Test - Rajat Pal
From: Rajat Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Oct 2019 03:14:23 -0400

Foreign Language
Screening Test

Name

Rajat Pal

Whats your first language

French

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

First of all I will apologize for the inconvenience that my
customer faced after that I will tell my customer. I realised that There is a
mistake in your address and that mistake is from our side. We are very sorry for
that.

I will ask my manager if we can give our customer any compensation in the form
of extra drink or extra pizza, because in this field our first priority is the
satisfaction of our customer. We can work on our mistake but If we lose a
customer because of our mistake we will spoil our good will in the market.

I will empathize with my customer and will put myself in in to the customer
shoes and will offer a compensation. I will offer it like that, it looks like we
are very sorry for the inconvenience and this is the gesture of apologizing.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I have
done certificate and diploma in French language. I have worked with Concentrix
situated in gurgaon. I worked there for 6 months. They closed our department of
french language so I left the company after That I worked with Saburi TLC. It is
a tech support company I worked there as a French language expert unfortunately
the same thing happened, they closed our department of french. I worked there
for 3 months.

I am a good learner. I have gained a lot of knowledge from my previous work
places.

I like reading. I read a lot of novels. I like movies also You can say that I am
a cinema freak.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

la bonne
service clientel est, qund nous ecoutons la problem de notre client et essayons.
Resuder la problem avec tous les effortes mais la mielleure service clientel est
qund nous comprenons la problem de notre client et essayoms resuder la problem
et nous sommes fare sure que notre client ne sera pas recontre cette problem a
l'avenir

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

1 Je suis a personne qui a experence de travailler dans une
entreprise

2 Je suis tres fexibale quand je travailler avec un equipe.

3 Si vous verefez ma competance avec l'entreprise que j'ai deja travallie vous
trouvez le meilleure resulta

4 je comprends comment une entreprise travaller

5 je travaille dur. j"ai apprend beaucoup des competences pour travaller dans
une entreprise.

Please answer this question in YOUR
LANGUAGE: In 200 - 500 words please tell us about any city or town that you
traveled to

j"ai vissite en harridwar, dans la semaine
prochaine. j'ai voyage par le bus dans la nuit. La matin je suis alle la bas. Il
etait tres bon la bas. la sessions est parfait. Il n' y avait pas beaucopd'iver
et beaucuop de chaude. Il etait parfait. Le premier chose que h'ai fait la bas.
Je me suis pris un douche dans la ganga. je me suis sent tres relax, apres ca
j'a vu ganga arti. C'etait a scene mesmerising. J'ai ouble tous les chose. j'ai
ouble mon stress et autre chose. j'etait amuse la bas

je suis parti dans la soire par le meme moyn pr le bus. je vous conseille vous
devez visiter la bas et voyez la ganga arti