Subject: Re: LSM Joining Case Test - Mohd Suhaib
From: Mohd Suhaib <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Oct 2019 02:07:28 -0400

| | LSM Joining Case Test

Name | Mohd Suhaib
E-mail | [email-masked]
Phone Number | (91+) 9634364977
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | This is the most appropriate answer because the customer is leaving in two days and we cannot promise the customer to deliver the tickets before leaving. So we asked the hotel address,so that the customer can leave in two days without any worries and we will deliver the tickets to new address as soon as possible. We can also ask the customer for providing additional mobile number in case previous number cannot reached.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means only providing solution to their problems or answering their queris without showing interest. But a great customer service means going beyond  the limits to provide best solution to their probelm whether its answering their queries or solving their problem.Customer satisfaction is the top most priority and creating loyal and returning customer.

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