Subject: Re: LSM Joining Case Test - Ashish Sharma
From: Ashish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Oct 2019 06:58:26 -0400

| | LSM Joining Case Test

Name | Ashish Sharma
E-mail | [email-masked]
Phone Number | (+91) 6394506940
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

This blurb shows that, we as a representative of  viagogo have to take the responsibility of the customer's concern so accordingly we have to reply to make his comfortable or to provide better services from our end.

To ensure that you get your tickets in time for the event, please provide us with your address details in |Country Name Or City Name|. This could be the hotel you will be staying at, or the address of someone who will be available to sign for the delivery for you. You can also update the address on your account by using this link http://www.viagogo.com/Help/76, or you can change your delivery address by signing in to your viagogo account, and locating the order under your "Purchases" as soon as possible.

When this is done, we will ensure the seller sends out the tickets as soon as possible to the new address. Once the seller receives the tickets, they will be shipped via track and traceable postal services. You will receive an email to notify you that your tickets have been shipped to the provided delivery address along with a link for you to track your order.

So for that can you please confirm with your email address to me.

If the new address is not a personal address (e.g. an office or hotel address), please make sure that you have informed them to expect a delivery and that someone will be available to sign for your delivery.

I hope this answers your question and you have a great time at Lady Gaga!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is like treating the customers nicely at the services and the communication part. Make the customer feel good while providing the services. Solve all the queries and doubts of the customer. Make the customer value with the services, and maintain the standard of the organisation.

While the great customer service is stands for outstanding services and the treatment to the customers as the reputed organisation do.  They provide the extra benefits and reliability to their customers on each and every face of process and services. They make their services better than the average organisations so the customer can say wow what a service of the company and that's why there's lot of competition in the market for any organisation to get exist effectively than others.

There's the only difference between the both of these that, how you're dealing with your customers.

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