Subject: Arabic Language Test - Mohamed Mahmoud
From: Mohamed Mahmoud <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Oct 2019 13:24:46 -0400

| | Foreign Language Screening Test

Name | Mohamed Mahmoud
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I have to apologize for inconvenience that has happened and assure him that his order will deliver him as fast as possible and thanks him for his patient and make him offer for the next order

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Iam Mohamed from Sudan native Arbic speaker with 5 years experience of Arbic translation and Arbic related customer queries.
I have completed my primary and secondary schools in Sudan.right now I'm pharmacy course in India
I'm well motivated to work and learn new experience to high quality service.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

البضائع هي منتجات قابلة الاستهلاك تقدم للزبائن
خدمة العمللاء هي خدمات مميزة جداً تقدم بغرض المساعدة وتقديم خدمات

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

اجيد تحدث و كتابة اللغه العربية ببلاغه
معرفة جيدة بالعالم العربي و اللهجات العربية المتنوعة
خبرة عملية في خدمة العمللاء
ارغب في بناء مكانه عالية و ثقة في الشركة
قدرة للعمل في اصعب الاوقات و تقديم افضل الخدمات الممكنة

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

علي ضفاف النيل كانت اللحظه الخلابة التي تجمع ذلك المبني العظيم و تلك الحدائق الساحرة هي مدينة ليست ككل المدن من حيث التنوع البيئي و الاثني ما جعلها قلبه تهواها القلوب و يقصدها السائحون ويتغني بها الفنانين لا عجب في ذلك والتاريخ خير شاهد علي مكانه تلك المدينة العظيمة  التي ساهمت و مازالت تساهم في مجالات عدة
و من اهم معالمها هو سوقها الكبير  الذي قسم الي عد أقسام لتحوي ذلك التنوع الفريد و اكثر ما شد انتباهي

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