Subject: French Language Test - herve mbozi
From: herve mbozi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Oct 2019 06:38:38 -0400

| | Foreign Language Screening Test

Name | herve mbozi
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | fist of all i would do apologize for the delay then i would keep the customer on hold to check after checking that there was a mistake on address i would ask the customer to confirm once more the address after that i would tell the customer that it was his/her mistake for giving wrong address then i would present my excuse once more to ask for minutes so that the order would be delivered

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

i am herve mbozi i came from DRC stand for Democratic Republic of Congo it's located in centre of Africa i am congolese by birth  the eldest of my family
i am diploma in commercial admnistractive the i moved in IT which is stand for information

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | dans le prémier cas, vous ne faites probablement que satisfaire vos clients; tandis que dans dernier cas vous ne les gardez pas seulement satisfaits, vous le gardez également fidèles

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

je suis patient avec les clients j'ai la capacité de lire les clients je toujours à l'écoute du clients, pour le comprendre cela signifie que je suis attentif tout en parlant, et l'écoutant
le dernier j'ai la volonté d'apprendre

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

j'ai eu la chance de passé une journée en ethiopie présiment en Addis Abebe j'ai aimé la ville et le dernier pays que je visité ce l'Inde
là ou je suis maintenemt tout est bien j'aime beaucoup l'Inde

| |