Subject: Re: LSM Joining Case Test - Ajeet Prakash
From: Ajeet Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Oct 2019 05:38:52 -0400

| | LSM Joining Case Test

Name | Ajeet Prakash
E-mail | [email-masked]
Phone Number | (99109) 17784
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Because the customer is looking for ticket at hotel, we need to ensure that delivery address should be correct. He can take printouts for the ticket. We need to ensure that he receive his ticket before time. Because he is in hotel, so we need to aware him that a person should be available to receive his ticket.
And as he is travelling to the event, we need his travel address and expected departure date as soon as possible and we'll make sure tickets are shipped to the right place.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer get quick resolution throughout that call itself, but some some due to some circumstances, we need to request him to wait for few hours or 1 day.
In great customer service, customer will very happy and gives 5 star rating for the call or service, but, where customer need to wait or did not get proper resolution, he may give less star for the call.

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