Subject: Spanish Language Test - Julia Victoria Garcia Zayas
From: Julia Victoria Garcia Zayas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Oct 2019 09:34:45 -0400

| | Foreign Language Screening Test

Name | Julia Victoria Garcia Zayas
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I sincerely apologize with the customer and I admit it was my mistake. I'll told him his pizza gonna be ready as fast as possible. Probably, until this point, the customer it's gonna be angry so if company policies allow,  give him a free purchase of the pizza or a disscount like a little reward. If isn't allow, i'll explain with all the calm the situation and try to don't lose the sale.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I'm married and have 2 kids. I work at the transnational hotels RIU like Public Relations and before that like a Representative Manager. I have a bachelor's degree in Business Administration.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Un buen servicio al cliente es cuando el cliente queda conforme con la ayuda brindada; un excelente servicio es cuando queda satisfecho y regresa a la empresa por más servicios.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Mis aptitudes sobresalientes son la inteligencia social, el arbitraje y la cooperación; la inteligencia social me permite saber cómo tratar a cualquier tipo de cliente; el arbitraje me permite mediar las situaciones que se pueden tornar complicadas y la cooperación me sirve para solucionar, junto con el cliente y el equipo, los problemas que se presenten.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Internacionalmente no he viajado pero me encuentro en planes de hacerlo pronto. Tengo la idea de primero conocer todas las ciudades, metrópolis, dentro de mi país México.. En mi país, conozco la mayoría de las ciudades y pueblos con excepción de unos cuantos. He vivido en varias ciudades diferentes a lo largo de mi vida para conocer distintas costumbres.

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