Subject: Arabic Language Test - Abdelmoneim Ahmed
From: Abdelmoneim Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Oct 2019 13:22:01 -0400

Foreign Language
Screening Test

Name

Abdelmoneim Ahmed

Whats your first
language

Arabic

Please answer in
grammatically correct ENGLISH the following situation in 100 words: You are
working for Pizza Hut as a phone order executive. You took the order from a
customer and informed him that his order will be delivered in 30 minutes. The
customer calls you back after 45 minutes complaining that he has not received
his Pizza yet. When you check you realised that you made a mistake and you
entered his address incorrectly. You have the customer waiting on phone, what
would you do in this situation?

I will Apologize to him for the
mistake. And I will tell him that it wont happen again. And I will try to
deliver his order as soon as possible with offer so that we wont lose him as a
customer .

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

Im
Abdelmoneim and im originally from sudan I born in 29 of October 1998 . I
studied till highschool. I moved to India In 2015. science then I have bee
Living in New Delhi. And have studied basic computer and english language course
at bosco canter for more the 2 years.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

تكون الخدمة الجيدة عندما
يتم حل مشكة  العملاء  باسرع وقت

وتكون الخدمة عظيمة اذا بدنأ المتابعه مع
العملاء حتى بعد حل المشكلة

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

لاني سوداني واللغة العربية هي لغتي
آلام

لاني اجيد التعامل مع العملاء بكل
احترام

ولاني اجيد فن التعامل مع
الأخرين

ولاني استطيع العمل تحت الضغط

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

منذ فترة ليست بطويله  كانت رحلتي
الي مدينة شملا التي تقع في شمال الهند على
جبال الهمالاياء. شملا هي عاصمة ولاية
هيماتشال برديش. كانت رحلتي الي شملا في وسط
ابريل  2018. شملا هي من أجمل المدن التي زرتها
في الهند لانها تتميز ببرودة الجو ويمكنك
مشاهدة الثلولج في المرتفعات التي حولك
بالاضافة للشلالات والمناظر الطبيعية. ومن
الفعليات في شملا هي ركوب القطار  الجبلي
وركوب الخيل ...الخ