Subject: Re: LSM Joining Case Test - Sakshi Sharma
From: Sakshi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Oct 2019 05:25:21 -0400

LSM Joining Case
Test

Name

Sakshi
Sharma

E-mail

[email-masked]

Phone Number

(+91) 8178839733

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

As per my
opinion, blurb 4 stands suitable for the reply to this mail. The customer is
really anxious for the tickets to be delivered on time and they surely attend
the event called "LADY GAGA". Changing the postal address (where the customer is
presently located) would work great. Since, they are travelling, so mentioning
the current hotel they are staying would be helpful. Also, they can keep a track
of their tickets on our mobile application.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

A good customer service comprises of reasonable
prices and fine quality of goods. Whereas, if we talk about great customer
service - it consists of high quality products, constant feedback taken, queries
and complaints solved from time to time. A great customer service basically
means happy customers with optimum profitization of company.

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