Subject: French Language Test - MARCUS MANEBAYE
From: MARCUS MANEBAYE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Oct 2019 05:13:45 -0400

| | Foreign Language Screening Test

Name | MARCUS MANEBAYE
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | the first thing i will do is to listen to him calmly no matter what is going to be his temper, apologize for the inconvenience, ask him again for his correct address if i didn't write that down somewhere then  after that ask him to give us few more minute time for us to deliver him the pizza.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

my name is MARCUS MANEBAYE, i was born in kinshasa in 1989, i am single, i have a high school certificate, i didn't finish college.
i played professional basketball and soccer  in south africa.
i worked as a basketball and soccer trainer here in india
i aslo worked  as a french tutor and translator here in india

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | un bon service client est un service dans lequel le client est content pendant qu'un très bon service client est un service dans lequel non seulement le client est très content mais aussi l'entreprise gagne beacoup.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

je suis un individu qui prend son travail au sérieux
je suis un individu qui est capable de travailler partout
je suis un individu qui est capable de s'intégrer partout
je suis un individu qui aime travailler dur
je suis un individu qui est toujours motivé

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

j'ai vécu à johannesburg en afrique du sud.
j'ai beaucoup aimé cette ville parce qu'elle est vraiment très urbanisée et puis c'était vraiment très facile de tout trouver.
une autre qualité de cette ville est la diversité des cultures.
le petit problème est que cette jolie ville est constamment frappée par l'insécurité.

| |