Subject: German Language Test - Rizwan .
From: Rizwan . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Oct 2019 02:45:56 -0400

| | Foreign Language Screening Test

Name | Rizwan .
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First I apologize to him for mistake. That you didn't received  your order till now. If you say then can send you the new order or I can refund also. So tell me which oftion would be better to you. Thank you to contact us.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I have done 10+2 with all subjects. I am undergraduate but I have done advance diploma or three years course in German language that is equivalent to c2.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | For the customer satisfaction we need tell to the customer life status about his order what is going on on his order and if it will be late so we need to give him discount for the late.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | first I tell the candidate we need customer's satisfaction. If the customer is satisfied from our services then we can sell more with him. And he will suggest his' friends family members and with relative also. Now I will say we need satisfaction of customer.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I gave the interview for German profile from Agra universi and I got selected for Pune location so I got chance to go to Pune and I went there and I worked in concentrix IBM 5 months. I've I feel very well and the Pune city is good people are very fast and if in a family there is 5 person so all are working not someone is staying at home and wasting their time. so that is the better city of the Maharashtra.

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