Subject: Re: LSM Joining Case Test - AREEJ SAFVI
From: AREEJ SAFVI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Nov 2019 03:15:04 -0500

| | LSM Joining Case Test

Name | AREEJ SAFVI
E-mail | [email-masked]
Phone Number | (91) 7006524405
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 1 looks perfect to satisfy the need of the customer.
However here is the need to add just one line where we are asking them to reconfirm the address i.e " You can update the address on your account by using this link http://www.viagogo.com/Help/76", so that the purpose of promoting vivago brand-value is also served.
Rest this blurb seems perfect for the following reasons:
*As it begins with providing a positive response to the customer and ends at a kind greeting(making the content to keep customer grounded)
*Also the rest of the content is nearly ensuring to address the query of the customer
*Thus sends a positive vibe to the customer and helps to retain the customer for they would prefer to trust a response like this.
And in-turn the customer would look forward to take services from our company.Thus serving the purpose of every end.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is provided by every company out there. However to create a content serving as 'click-bait' and thus retaning 'customer's trust' ,  is what can be categorised as Great content.

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