Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Adithya Srivastava <[email-masked]>, Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 18 Nov 2019 03:55:17 -0700 (MST)

Hi All, 

PFB the SSBS audits. 

13 Nov 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
60834 	Adithya 	11/13/2019 19:27 	11/13/2019 19:31 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
60835 	Bharat 	11/13/2019 19:36 	11/13/2019 19:36 	0:00:00 	Yes 	Yes 	NA 	Other 	Closed 
60836 	AJ 	11/13/2019 21:04 	11/13/2019 21:07 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
60837 	AJ 	11/13/2019 21:18 	11/13/2019 21:18 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
60838 	AJ 	11/13/2019 21:20 	11/13/2019 21:26 	0:06:00 	Yes 	Yes 	NA 	Other 	Resolved 

14 Nov 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
60911 	Anush 	11/14/2019 16:36 	11/14/2019 16:50 	0:14:00 	Yes 	Yes 	NA 	Other 	Open 
60912 	Anush 	11/14/2019 16:44 	11/14/2019 16:51 	0:07:00 	Yes 	Yes 	NA 	Other 	Open 
60913 	Anush 	11/14/2019 17:38 	11/14/2019 17:49 	0:11:00 	Yes 	Yes 	NA 	Other 	Closed 
60914 	AJ 	11/14/2019 20:23 	11/14/2019 20:24 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
60915 	AJ 	11/14/2019 20:34 	11/14/2019 20:41 	0:07:00 	Yes 	Yes 	NA 	Other 	Waiting 

15 Nov 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
60917 		11/15/2019 14:31 	11/15/2019 15:32 	1:01:00 	No 	Yes 	NA 	Other 	Resolved 
60918 		11/15/2019 14:47 	11/15/2019 14:47 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
60919 	Bharat 	11/15/2019 17:16 	11/15/2019 17:36 	0:20:00 	Yes 	Yes 	NA 	Other 	Resolved 

16 Nov 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
60921 	Bharat 	11/16/2019 8:58 	11/16/2019 9:18 	0:20:00 	Yes 	Yes 	NA 	Other 	Closed 
60922 	Bharat 	11/16/2019 10:07 	11/16/2019 10:15 	0:08:00 	Yes 	Yes 	NA 	Other 	Resolved 
60924 		11/16/2019 11:10 	11/16/2019 11:28 	0:18:00 	Yes 	Yes 	NA 	Other 	Resolved 
60925 	Adithya 	11/16/2019 14:36 	11/16/2019 14:41 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
60926 	Adithya 	11/16/2019 16:13 	11/16/2019 16:20 	0:07:00 	Yes 	Yes 	NA 	Other 	Resolved 
60927 	Adithya 	11/16/2019 16:15 	11/16/2019 16:15 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
60928 	Adithya 	11/16/2019 16:34 	11/16/2019 16:34 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
60929 	Adithya 	11/16/2019 17:00 	11/16/2019 17:10 	0:10:00 	Yes 	Yes 	NA 	Other 	Resolved 

17 Nov 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
60996 	Adithya 	11/17/2019 16:51 	11/17/2019 16:55 	0:04:00 	Yes 	Yes 	NA 	Other 	Closed 
60997 	Adithya 	11/17/2019 16:54 	11/17/2019 16:56 	0:02:00 	Yes 	Yes 	NA 	Other 	Hold 
60998 	Adithya 	11/17/2019 17:16 	11/17/2019 17:52 	0:36:00 	Yes 	Yes 	NA 	Other 	Resolved 
60999 	Adithya 	11/17/2019 18:06 	11/17/2019 18:11 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 
61000 	Anush 	11/17/2019 20:16 	11/17/2019 20:21 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
61001 	Anush 	11/17/2019 20:21 	11/17/2019 20:21 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
61002 	Anush 	11/17/2019 20:21 	11/17/2019 20:28 	0:07:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi