Subject: Re: LSM Joining Case Test - shalini sharma
From: shalini sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Nov 2019 05:13:32 -0500

| | LSM Joining Case Test

Name | shalini sharma
E-mail | [email-masked]
Phone Number | (011) 8882401274
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected the blurb 2 as it states two features for he customer, he can download the e-ticket print out instantly and can also get the original ticket on the mentioned address. Along with that he can also make the necessary corrections in the delivery address.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer service can be rated under the good and the great customer service. If the agent has resolved the query/concern of the customer it can be rated under the god customer services, but if the agent has satisfied the customer with excellent service providence, probing,  timely problem solving, instant replies, great understanding  along with immediate resolution  that will be termed as great customer service.

| |

You can edit this submission and view all your submissions easily.