Subject: Re: Update - Hiring & Training LSM
From: Ashish Dabral <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Mon, 18 Nov 2019 01:27:57 -0700 (MST)

Hi, 

PFA 

Regards, 
Ashish Dabral 

From: "Urvika Chaudhary" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Monday, November 18, 2019 1:48:50 PM 
Subject: Fwd: Update - Hiring & Training LSM 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Jessie Caparas" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]> 
Sent: Monday, November 18, 2019 12:36:06 PM 
Subject: RE: Update - Hiring & Training LSM 

Hi All, 

We see very slow progress in resolving the back logs. 

Check the notes I added for the ticket in September. 

For October back logs – make sure you let us know the challenges for us to help. In less than 2 days, WWS will start and we need the back logs cleared asap. 

	

MONTH 	

TICKETS 

September 	

7 

October 	

90 

November 	

1437 

The below agents have a high ticket count. Please let them clear these asap. 

	

AGENT 	

TICKETS 

Shakeeb Arsalan 	

163 

nitesh singh 	

105 

Hamada Ali 	

102 

Fauzan Musalman 	

86 

Syed Ataullah 	

81 

Mohammad Tawfik Ali Naji Musaed 	

73 

Abdel Moneim 	

71 

Adheesh Krishna Awasthi 	

70 

Rehan Khan 	

69 

Sharf Ali Mohammed Alkebsi 	

69 

Manish Kumar 	

67 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +97145172087 

From: Jessie Caparas 
Sent: Sunday, November 17, 2019 11:35 AM 
To: 'Saurabh Dadu' <[email-masked]>; 'Urvika Chaudhary' <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: Update - Hiring & Training LSM 
Importance: High 

Hi All, 

We see that tickets from September has not been resolved yet. 

Please get these checked asap and let us know what are the challenges in getting 7 tickets closed. 

Also, make sure we action/resolve all tickets from October. We only have 103 tickets left. 

Do share as well the action plan and target of each agent as discussed last week – we still didn’t get any revert on this. 

Push the agents as well to action/resolve their tickets. The following agents have the highest number of ticket count as of today. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +97145172087 

From: Jessie Caparas 
Sent: Thursday, November 14, 2019 12:39 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Update - Hiring & Training LSM 
Importance: High 

Hi Saurabh, 

I am available now to discuss this with you. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +97145172087 

From: Saurabh Dadu [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Wednesday, November 13, 2019 11:42 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Update - Hiring & Training LSM 

External email sender, please take precaution. 

Hi Jessie, 

I've done some analysis on productivity data of new hires vs. tenured agents, agents on chats vs. emails. I am happy to discuss my findings to be able to assist you in planning for the upcoming season. 

Please let me know your availability. 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 13 November 2019 2:00 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Update - Hiring & Training LSM 

Hi All, 

The email count has increased and progress is really slow in responding/resolving tickets. 

	

MONTH 	

TICKETS 

September 	

7 

October 	

188 

November 	

2357 

	

AGENT 	

TICKET COUNT 

Abdel Moneim 	

102 

Abdelkrim karim Allel 	

84 

Adheesh Krishna Awasthi 	

117 

Algaili Abdelbagee Ahmed 	

119 

Ammar Ali 	

71 

Asjad Hussain 	

85 

Eyad Abdullah 	

125 

Ezzaldeen Mahyoub 	

120 

Fauzan Musalman 	

109 

Hamada Ali 	

129 

Hameed Moojid 	

64 

Inamuddin inamuddin 	

109 

Mahdi Basheer Hasan 	

70 

Manish Kumar 	

96 

Mohammad Tawfik Ali Naji Musaed 	

93 

Musaab Hussein Al- Anesi 	

74 

nitesh singh 	

72 

Noor Alkatib 	

133 

Shakeeb Arsalan 	

93 

Sharf Ali Mohammed Alkebsi 	

67 

Shivani Rani 	

79 

2011 

As discussed, do share with us the action plan and the target of each agent. 

We want to have a clear picture of each agents target and understand how this is helping our tickets and SLA. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +97145172087 

From: Jessie Caparas 
Sent: Tuesday, November 12, 2019 1:06 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Update - Hiring & Training LSM 
Importance: High 

Hi Saurabh, 

Thanks – will wait for that by today. 

It’s good that the team are able to clear the backlogs for September and October – they are getting reduced and hope to have these cleared before the end of the week. 

	

MONTH 	

TICKETS 

SEPTEMBER 	

12 

OCTOBER 	

202 

NOVEMBER 	

1960 

Find the below agents with a high number of ticket count. 

	

AGENT 	

TICKET COUNT 

Abdel Moneim 	

99 

Ammar Ali 	

81 

Apoorv Joshi 	

77 

Ezzaldeen Mahyoub 	

114 

Fauzan Musalman 	

97 

Hamada Ali 	

75 

M.D Ataullah 	

80 

Mohammad shafeeque 	

78 

nitesh singh 	

106 

Noor Alkatib 	

127 

Shakeeb Arsalan 	

87 

Sharf Ali Mohammed Alkebsi 	

72 

Shivani Rani 	

77 

GRAND TOTAL 	

1170 

Let them go through these and action as much as they can. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +97145172087 

From: Saurabh Dadu [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Tuesday, November 12, 2019 12:43 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Update - Hiring & Training LSM 

External email sender, please take precaution. 

Hi Jessie, 

Thanks for your email. This is first thing we addressed with the team today. I will send you a more comprehensive answer shortly. 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 12 November 2019 2:10 PM 
To: Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Update - Hiring & Training LSM 

Hi Urvika, 

Can you please help me understand the following: 

Total # of Email Agents: 

Total # of Chat Agents: 

Target for each agent not on OJT: 

The reason I asked is providing we have 20 agents which are no longer on OJT, our ticket count is not going down – instead it’s increasing daily. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +97145172087 

From: Urvika Chaudhary [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Monday, November 11, 2019 3:21 PM 
To: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: saurabh < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Update - Hiring & Training LSM 

External email sender, please take precaution. 

Hi Team, 

Please find below the required details: 

Total # of Agents: 32 
Agents on OJT: 6 

Agents in Training Room: 7 

Agents Live on Floor: 26 

Number of Agents to be hired: 0 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[ mailto:[email-masked] | [email-masked] ] 

[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 11, 2019 4:25:52 PM 
Subject: FW: Update - Hiring & Training LSM 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 11 November 2019 3:14 PM 
To: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Update - Hiring & Training LSM 

Hi Mustehsan, 

We have confusion on your format. Urvika will send you the following data: 

Total # of Agents: 
Agents on OJT: 

Agents in Training Room: 

Agents Live on Floor: 

Number of Agents to be hired: 

Kind regards, 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Saurabh Dadu 
Sent: 06 November 2019 2:11 PM 
To: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Update - Hiring & Training LSM 

Will do 

Regards, 

Saurabh Dadu 

LiveSalesman 

On 06-Nov-2019, at 2:10 PM, Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Saurabh, 

Can you share the details around hiring & training plan in the below format: 

	

Voice/ Non Voice 	

# of Agents 	

# of Existing Agents 	

# of New Agents Hired 	

# of New Agents to be Hired 	

# of Agents Trained 	

Training plan for Remaining Agents 

Non Voice - India 	

	

	

Regards, 

Mustehsan Siddiqui 

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BQ_END

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com