Subject: [#9436331] Issue with files not getting uploaded in jira application
From: Sophos Support <[email-masked]>
To: <[email-masked]>
Date: Sat, 16 Nov 2019 10:40:51 +0000

Hello Ashish,

This is regarding your service request number 9436331.

Situation: 
  
 Unable to upload files in jira application. 
  
 Assessment: 
  
 Technical Severity: P3 
 Troubleshooting done: 
 Checked the rule through which traffic is passing which is RULE ID 50. 
 We checked it to be user based rule wherein the user is getting logged in with username "ashish". 
 Checked web ,application and IPS logs through log viewer,but did not get any denied rule. 
 Checked by creating a plain rule on the top, wherein it was opening fine. 
 We then replicated all the policies and scanning applied in the RULE ID 50 on the new test rule. 
 But it seemed to work still. 
 We then tried to move the RULE 50 on the top .considering the possibility of any drop rule in between. 
 Checked and now the website is not opening again. 
 Thus we have requested console access so that we can flush the connections and check the drop as well. 
 Since you do not have the admin password nor the permission to reset ,you will get back to us for the same. 
  
 Plan: 
  
 Is the issue resolved:No 
 Plan of Action (POA) for next interaction 
 You will get back to us when available with admin password. 

Just to let you know, my shift timings for the current month is 7:00 AM IST to 4:00 PM IST  during Thursday to Monday.

In case of any urgent assistance, you can also call us on our Support Help Line Number: https://www.cyberoam.com/contactsupport.html.

Thank you for choosing Sophos.

Have a nice day ahead.

Regards,

Dhwani Shah 

Sophos Technical Support for Cyberoam
https://www.cyberoam.com/contactsupport.html

Support Knowledge Base: https://kb.cyberoam.com
Toll Free: +1800-419-6565 (India)
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Email: [email-masked]
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