Subject: Re: LSM Joining Case Test - Mohd Iqbal
From: Mohd Iqbal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Nov 2019 05:16:26 -0500

| | LSM Joining Case Test

Name | Mohd Iqbal
E-mail | [email-masked]
Phone Number | (+91) 9953190926
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | It sounds more optimistic than other blurbs, as others are directly jumping to define why tickets are late, instead of assuring customer that their tickets has been confirmed and will be delivered soon.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer services are those services where you deliver the solutions but do not show much patience and empathy to them as much as you should, customer might be happy after getting solution but not necessarily gives you a good feedback.

Opposite happens in great customer service, it is like a holy grail, once you have it you can access to the power to reveal what customer actually wants from you. Patience & sympathy are the best tools to unlock it.

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