Subject: Re: LSM Joining Case Test - Deepak Gupta
From: Deepak Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Nov 2019 03:16:53 -0500

| | LSM Joining Case Test

Name | Deepak Gupta
E-mail | [email-masked]
Phone Number | (91) 9891798627
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would recommend Blurb4 as we need to assure that we have the complete details of our client for the assured delivry of tickets in mentioned timeframe.
We have requested the client to update details in http://www.viagogo.com/Help/76 so client can locate his order at any point of time.
In Burb4 we have asked for the new address and other details as the client will be moving to the hotel from his permanent address.
Here we are giving ethical solution instead of false promises.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In this competitive era,I must say good service is the basic step towards the great service.
We should be honest towards our customers and should provide the complete details about product and services.
We should maintain the ethical relationship with customer even after the purchase is done.
We should ask our customers for the reviews and feedback so we can improve our services in future.
Patience is the key in 2019,customers have so many other options on web se we should have patience to hear the queries and requirement of customker.
There should be assigned TAT for the resolution of the customer's issue .
TAT will be the huge factor to bind customer with the company.
Conclusion:
Good customer service can be great if we focus on customer's feedback ,queries and future requirements.

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