Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Adithya Srivastava <[email-masked]>, Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 13 Nov 2019 08:01:18 -0700 (MST)

Hi All, 

PFB the SSBS audits for 12 Nov 2019. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
60770 	Adithya 	11/12/2019 16:30 	11/12/2019 16:30 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
60771 	Adithya 	11/12/2019 16:35 	11/12/2019 16:35 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
60772 	Adithya 	11/12/2019 16:35 	11/12/2019 16:42 	0:07:00 	Yes 	Yes 	NA 	Other 	Closed 
60773 	Adithya 	11/12/2019 16:36 	11/12/2019 16:36 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
60774 	Adithya 	11/12/2019 16:42 	11/12/2019 16:43 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
60775 	Mridu 	11/12/2019 17:59 	11/12/2019 18:02 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
60776 	Mridu 	11/12/2019 18:00 	11/12/2019 18:00 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
60777 	Adithya 	11/12/2019 19:05 	11/12/2019 19:05 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
60779 	Anush 	11/13/2019 6:40 	11/13/2019 6:42 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi