Subject: Re: LSM Joining Case Test - Shashank Mani
From: Shashank Mani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Nov 2019 09:52:26 -0500

| | LSM Joining Case Test

Name | Shashank Mani
E-mail | [email-masked]
Phone Number | (+91) 7376627137
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I will choose 4th Blurb because,it answers all the customer queries.It instructs him how he can update his hotel address,for delivery of tickets.Also cautions him to inform the hotel that he is expecting a delivery. Assures him that,he can track his ticket and will also be notified when the ticket is shipped.
I will like to add the explanation why his ticket is delayed and maybe provide a time frame.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service can satisfice a costumer but a great customer service can make a loyal customer.In a great customer service you go beyond call of duty to help your customer. Their is a personal touch to it. A good customer service can answer all the customer queries but a great customer service can comfort them.

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