Subject: Re: LSM Joining Case Test - Armaghan Akhtar
From: Armaghan Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Nov 2019 06:45:41 -0500

| | LSM Joining Case Test

Name | Armaghan Akhtar
E-mail | [email-masked]
Phone Number | (+91) 8789811533
Which blurb would you select? | Blurb 3

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Firstly, I would state that the rest of the options started talking about the problem directly without realizing that first priority is customer's feeling.
The way customer feels about a situation should be realized first and after that the query comes.
Option no. 3 first sympathises with the customer about how he/she feels and then later talks about the problem.
Plus in that option customer's priority is mentioned so that the customer will not become too anxious and worried regarding missing the event.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service realises the problem and finds the solution of fixing it as soon as possible whereas great customer service first focuses on how the customer feels and emphatises with them and then goes to problem solving.

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