Subject: Re: LSM Joining Case Test - Komal Kaur
From: Komal Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Nov 2019 03:24:09 -0500

| | LSM Joining Case Test

Name | Komal Kaur
E-mail | [email-masked]
Phone Number | (91) 9654665921
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected this Blurb as it is right on the point of customer's query and giving resolution him. If we will be telling him that organizer is not sure about timeline, etc then customer would loose trust in the brand. We should empathize with the customer and give him resolution. As he is at a distant place and has to travel so it is our resposibilty to ensure that he gets his tickets timely and without hassel.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is following norms and revolving around the same whereas great customer service is going one step ahead (as per process though) and help customer upto their satisfaction.
In great customer service emathy is very important and one should actually think from customer's point of view.
With great customer service we will see that same customer would become loyal and regular. With its help word of mouth would spread and ultimately organization would get benefitted.

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