Subject: FW: [Ticket #1114]: RE: Microsoft Login issue
From: Brian Sexton <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Marcus Manebaye <[email-masked]>, Ritesh Sinha <[email-masked]>, Anurag Pradhan <[email-masked]>
Date: Mon, 11 Nov 2019 15:32:01 +0000

FYI

From: IT Services
Sent: Monday 11 November 2019 15:31
To: Brian Sexton <[email-masked]>
Subject: [Ticket #1114]: RE: Microsoft Login issue

Hi Brian Sexton,

The user did not have any active settings in 2FA, so he did not receive any messages, he has now been activated and he needs to log in the first time to configure 2FA.

Regards,
Fabiano Fleury

Ticket description:
Hi @IT Services<mailto:[email-masked]>,

Marcus Manebaye is unable to log in.

They are not getting the OTP.

They do not have the option to change their verification number, could it please be changed to;

+91 9625447530

Kind regards,
Brian

From: Sankarshan Rajan <[email-masked]<mailto:[email-masked]>>
Sent: Monday 11 November 2019 15:05
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Ashish Dabral <[email-masked]<mailto:[email-masked]>>; Marcus Manebaye <[email-masked]<mailto:[email-masked]>>; Ritesh Sinha <[email-masked]<mailto:[email-masked]>>; Anurag Pradhan <[email-masked]<mailto:[email-masked]>>
Subject: Microsoft Login issue

Hi Brian,

Agent Marcus Manebaye is unable to login into his CSL account due to the OTP issue with the Microsoft account. To resolve this issue we would need to change his phone number on the Microsoft account to which we are not getting the link.

Can you please ask the Tech team to change the phone number for OTP to +91 9625447530.

Kind Regards,
Sankarshan Rajan

Creation Date: 11-Nov-2019 15:13
Status: Open