Subject: Freshchat Firewall Settings
From: Saurabh Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 6 Nov 2019 09:51:06 +0000

You need to make sure you whitelist below mentioned URLs:

*.rtschannel.com
*.freshdesk.com
*.freshworks.com
*.freshworksapi.com
*.freshbots.ai
*.cloudfront.net
*.freshchat.com
*.webpush.freshchat.com
*.s3.amazonaws.com
*.heapanalytics.com
*.inlinemanual.com
api.airbrake.io
bam.nr-data.net
web.growthscore.io
js-agent.newrelic.com

We use google for delivering notifications and google has a wide range of IPs, here's what they have to say about IP whitelisting

If your organization has a firewall that restricts the traffic to or from the Internet, you need to configure it to allow connectivity with GCM in order for your GCM client apps to receive messages. The ports to open are: 5228, 5229, and 5230. GCM typically only uses 5228, but it sometimes uses 5229 and 5230. GCM doesn't provide specific IPs, so you should allow your firewall to accept outgoing connections to all IP addresses contained in the IP blocks listed in Google's ASN of 15169.

Also make sure you whitelist *.googleapis.com and mtalk.google.com.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203