Subject: German Language Test - Renuka singh
From: Renuka singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Nov 2019 02:00:56 -0500

| | Foreign Language Screening Test

Name | Renuka singh
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | As a working Executive from Pizza Hut i will handle the situation very gently, softly and politely with the customer.Firstly i apologize with the customer for this biggest mistake. I will try to cool down the customer mood and  I will give a one more Pizza free to satisfy my customer .For me customer satisfication is important.So that our customer do not loose our trust and will order again from our Pizza Hut.I will try my best to satisy the customer .
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Hi I am Renuka singh working working as a German Language Expert.My marital status is single.I have more than 5 years of Experience as a Language Expert.I am BA graduated from Delhi University.I have done MBA In International Business from Annamalai University new delhi.I have completed mz German Language certification from Max Mueller Bhavan New Delhi till B2.2 and currently i am pursuing C1 level in this language.I have done Digital Marketing Course from NIESBUND Noida.I am Pursuing MA in Linguistics and Post graduate diploma in financial management from Annamalai University Delhi.I have 5.5 years of experience in German customer support.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | According to me a good customer service is when our customer can reach us round the clock any time.And a great customer service is when we handle our customer smartly with ful professionalism round the clock customer will trust us more and will come again and again.And to meet the customer requirements is also very important.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I totally deserve this customer service job role and i am a deserving candidate for this Job Position because I have more than 5 years of Experience in German Customer Support.I know their mind sets.I know the language and the culture of the country very  well.My spoken and written language skills are good enough to handle this customer service job profile that why i am deserving candidate for this profile.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Last year i travelled the city kerala .Kerla is a amazing place to visit.I know the language of the city that why i did not faced anz kind of problem.I like the bamboos trees and the South Food is amazing.We travelled bz boat most places in kerala and the flow markets are also amazing.I like the people of kerala their English language skills are also good they are intelligent and hardworking people which i reallz like.People are also helpful.I wish i could visit the city again and again for such wonderful experience.I really liked the kerala.We had capture verz good sight seeings of karela very good pictures of mine for the memory in my life.Amaying place to visit again.

| |