Subject: Re: LSM Joining Case Test - KRISHNENDU CHOUDHURY
From: KRISHNENDU CHOUDHURY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Nov 2019 02:58:34 -0500

| | LSM Joining Case Test

Name | KRISHNENDU CHOUDHURY
E-mail | [email-masked]
Phone Number | (0120) 7003010183
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

"I can understand that you're anxious to receive your tickets. I have looked into your order & you should be receiving your tickets, including e-tickets, in the week leading to the event. Also, if you've purchased Instant Download e-tickets, they'll be available to print almost immediately."

The customer's concern is that she'll be travelling to the event & wants the tickets to be delivered there. This blurb clearly mentions the procedure to update the new address & includes instructions too.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is just meeting the expectations, whereas great customer service would be exceeding expectations, going the extra mile.

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