Subject: Transcript of 02 Nov 2019 17:37:20. Operator: Millie. Visitor: Client
From: "LiveChat" <[email-masked]>
To: [email-masked]
Date: 2 Nov 2019 12:41:52 -0400

Chat transcript

	

	Millie Sat, 11/02/19 04:37:20 pm UTC
	
		Hello, Can I help you plan your upcoming vacation?

	Client 04:37:20 pm
	
		How do I print my Itinerary?

	Millie 04:37:40 pm
	
		Hi there

	Client 04:38:07 pm
	
		I am trying to print an itinerary to review with my family so that we can make decisions about our travel plans
	
		I tried with screen shots but there HAS to be a better way

	Millie 04:39:17 pm
	
		Allow me a moment please.
	
		Have you already been in touch with our planner?

	Client 04:40:31 pm
	
		yes.  I have been sent an itinerary which looks great on line but I want a hard copy to review with familyh

	Millie 04:40:54 pm
	
		Guests who have a trip booked with JayWay are provided with login details (their email address and tour ID) to a private area where they can see their itinerary as well as information about the destinations they’re staying in.

If you are having problems logging in you should email the sales contact or local representative, if you are already communicating with them, and the issue will be resolved for them within 24 hours.

https://guests.jaywaytravel.com/

	System 04:41:16 pm
	
		Client rated the chat as bad

	System 04:41:40 pm
	
		Client left the following comment: Not informed.  Was unable to answer my questions.  USELESS

	System 04:41:52 pm
	
		Client archived the chat

	4m 32s

Chat has been opened from website: https://jaywaytravel.com/itineraries/rome-florence-venice-tour#itinerary-0-rome

Referrer: https://jaywaytravel.com/itineraries/rome-florence-venice-tour

Visitor geolocation: Melbourne, Florida, United States / 75.34.159.132

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