Subject: Re: Transcript of 01 Nov 2019 16:40:30. Operator: Bryan. Visitor: Client
From: Bharat Sharma <[email-masked]>
To: deeksha <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Sat, 2 Nov 2019 03:41:47 -0700 (MST)

Hello Maam, 

I'm know that you are not happy with my work and the least I can hope is that you will cherish it someday. 

I admit my luck is little faded here, but I do complete my job work and always try to do as much work as I can for this company regardless of the mistakes which I've done but the work which I did right. Everybody make mistakes but it was meant for a lesson for the future and I believe that I've not done any repeated mistakes. 

At last I just hope that I didn't do any major loss to this company due to which I'm being penalised since last month. 

With respect, 
Thank you, 
Bharat 

From: "deeksha" <[email-masked]> 
To: "Bharat Sharma" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Saturday, 2 November, 2019 08:19:09 
Subject: Re: Transcript of 01 Nov 2019 16:40:30. Operator: Bryan. Visitor: Client 

Dude when you make these silly mistakes one after another and cause client complaints, not sure why you should be penalised! 

Sent from my iPhone 

On 2 Nov 2019, at 07:13, Bharat Sharma < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hello Maam, 

Very good morning! 

Yesterday, I was on a HFL call around 9 p.m and this chat came up, so sorry for not escalating this lead, But now I have forwarded the lead to the JayWay team. Please consider my apologies and alsoI would request you to please not cut my salary for this. 

Thank you 
Bryan 

From: "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Bharat Sharma" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 1 November, 2019 22:39:43 
Subject: Fwd: Transcript of 01 Nov 2019 16:40:30. Operator: Bryan. Visitor: Client 

Bharat, was this you?? Why was the lead not submitted?? Need explanation immediately 

Sent from my iPhone 

Begin forwarded message: 

BQ_BEGIN

From: Charles Neville < [ mailto:[email-masked] | [email-masked] ] > 
Date: 1 November 2019 at 22:36:39 GMT+5:30 
To: LiveSalesman Escalation < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Transcript of 01 Nov 2019 16:40:30. Operator: Bryan. Visitor: Client 

BQ_BEGIN

Hi, any reason this wasn't submitted as a lead? 

Charles 
-- 
Charles Neville 
Marketing Director 
JayWay Travel Inc. 
M +420 720 574 576 
T +1 914 500 898 4 
E [ mailto:[email-masked] | [email-masked] ] 
W [ http://www.jaywaytravel.com/ | www.jaywaytravel.com ] 
IATAN Accredited: # 33-7 4707 0 

---------- Forwarded message --------- 
From: 'LiveChat' via Sales Forms < [ mailto:[email-masked] | [email-masked] ] > 
Date: Fri, Nov 1, 2019 at 4:51 PM 
Subject: Transcript of 01 Nov 2019 16:40:30. Operator: Bryan. Visitor: Client 
To: < [ mailto:[email-masked] | [email-masked] ] > 

	

	

		

	

Chat transcript 

	

	

	
		Bryan 	Fri, 11/01/19 03:40:30 pm UTC 	

	Hello, Can I help you plan your upcoming vacation? 	

	

		Client 	03:40:30 pm 	

	yes 	

	

		Bryan 	03:40:41 pm 	

	Hello there! 	

	

		Client 	03:43:40 pm 	

	needtravel brochure on options for top to toe and temps for the best time to visit in off season to avoid heavy crowds 	

	

		Bryan 	03:43:44 pm 	

	We don’t have printed brochures to send out. Because we continually develop and update our offering we have found printing brochures to be uneconomical. 
	You will find information about all our destinations on our website and we would love to prepare a custom-tailored trip plan for you, which we are sure you will find much more useful than a printed brochure. 
	I can have a expert travel consultant to contact you for this tour requirement! 
	Whats your good name, email and phone number we can reach you at? 	

	

		Client 	03:47:29 pm 	

	robert rivas phone number is 651 436 3837.email is [ mailto:[email-masked] | 
[email-masked] ] forward to hearing from you 	

	

		Bryan 	03:47:35 pm 	

	Thank you so much Robert for sharing your details here with us! 
	Could you please also confirm if you have some destination in your mind? 	

	

		Client 	03:49:40 pm 	

	your top to toe sounds like a good trip to see the high lites of the country 	

	

		Bryan 	03:49:53 pm 	

	Alright, this is notes! 
	Thanks again for the info. 
	Please do expect a follow up for this tour requirement! 
	It was a pleasure to talk with you here! 
	I hope you have a great day ahead 	

	

		Client 	03:50:59 pm 	

	you as well. 	

	

		Bryan 	03:51:17 pm 	

	Thanks and your most welcome. 	

	

	
		
	Bryan archived the chat 	03:51:32 pm 	

	

		Duration: 11m 2s 

		Chat started on: [ https://jaywaytravel.com/itineraries/croatia-top-to-toe | 
https://jaywaytravel.com/itineraries/croatia-top-to-toe ] 
		Referrer: [ https://jaywaytravel.com/croatia | 
https://jaywaytravel.com/croatia ] 
		Visitor geolocation: Stillwater, Minnesota, United States / 68.47.5.31 

	
	
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