Subject: Re: LSM Joining Case Test - Suman Thakur
From: Suman Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Nov 2019 04:56:19 -0400

| | LSM Joining Case Test

Name | Suman Thakur
E-mail | [email-masked]
Phone Number | (91) 8002767678
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

In my opinion, I would choose the blurb 4 as it amswes the customers query that if it could be delivered to the hotel or not.
However, I would have acknowledged the customer's concern before providing the alternatives.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A geat customer services can be acheived only by being patient and understanding the cutomer's need, taking the ownership and do the best o help. Acknowledging, apology(where needed) and understanding the query and then providing the resolution should be the approach.

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