Subject: Re: LSM Joining Case Test - Rashmi Singh
From: Rashmi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Nov 2019 04:09:37 -0400

| | LSM Joining Case Test

Name | Rashmi Singh
E-mail | [email-masked]
Phone Number | (+91) 8742904311
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Hi,

I have chosen the Blurb 1 because i think it is addressing the customer query perfectly and also showing the level of interest to resolve it as soon as possible on its personal level.I find few punctuation and grammatical errors here which can be easily rectified and some sentence formation is  not perfect but is also manageable.However the signed header underneath the mail is providing the personalised touch to it.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good CS-IT comprises not just listening to the  customer query but also try to resolve it as well,
Great CS -It comprises the whole team from listening,understanding and problem solving capabilities without making the customer wait.

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