Subject: Re: LSM Joining Case Test - Apurva Dixit
From: Apurva Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 31 Oct 2019 06:26:22 -0400

| | LSM Joining Case Test

Name | Apurva Dixit
E-mail | [email-masked]
Phone Number | (+91) 9772023527
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | For any customer service related email, we are not allowed to disclose any drtailos from our end. We are neither allowed to complete the tasks from our end which includes updating the details etc. We can always redirect the customer to the website to complete the necessary formailities to avoid confusions any further. The proper protocol is followed in Blurb 4 and it is the correct one, I believe.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means resolving the customer's query or concern for one go. Great customer Service means when any executive resolves the query at the first instance and also, gives assurance for any further challenges for the customer. Building that trust and rapport building is an important key to Great Customer Service.

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