Subject: Spanish Language Test - Mohit Bajaj
From: Mohit Bajaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Oct 2019 05:18:43 -0400

| | Foreign Language Screening Test

Name | Mohit Bajaj
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will tell the truth to the customer and i will apologize for the same. on the other hand the delivery boy must be out so i will call him and update the correct address and request him to deliver the order ASAP.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am born and raised jn faridabad. I have done my graduation in b.Com. I have an 8 years of experience in BPO. Currently working for fareportal Gurgaon
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Un buen servicio al cliente es sólo hacer su trabajo y satisfacer las expectativas de sus clientes, mientras que el gran servicio al cliente es amar su trabajo y exceder las expectativas de sus clientes.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Tengo mucha experiencia en servicio al cientes.

He dado mi esfuerzo del 100% en mis empresas pasadas

Yo hablo ingles y español

Siempre creo en trabajo duro.

Soy muy puntual y valo
Estoy abierto a todo lo necesario que se va a aprender para la mejora del crecimiento de la empresa y yo

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Recentemente viajé a Barcelona para mejorar mi español y el viaje fue como un sueño. Me alegro que hizé el viaje solo durante 3 meses.

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