Subject: Spanish Language Test - Luis Gutierrez Macanillas
From: Luis Gutierrez Macanillas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Oct 2019 22:24:23 -0400

| | Foreign Language Screening Test

Name | Luis Gutierrez Macanillas
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | i would kindly apologize to the client in a very respectful and polite way for the misfortune of the delay, i will also inform the client that the reason of the delay was to long protestants parade that took place in one of the main streets of the city. i would also coordinate with manager that because it was me who made the error in writing down a mistaken address, i would agree in paying for an extra 1/2 portion of pizza  that was his/her order so he/she can assimilate the situation of still getting what he has ordered added with an extra portion just for waiting a little longer than the regular wainting delivery time.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | i have started to work as a formal and legal empoyee ever since i was 18 years old, just had finished high school.My fisrt Job was as a waiter in one of the most visited turistic restaurant in town, there i had the chance of practing the english language, then with the money i had saved at work,.i paid my college career , i studied Educational science in the speciality of foreign Language, then after 4 years of studies , i moved to lima ( the capital city of Perú) there i 've got involved with bigger companies in Turism such as : Aquaexpeditions a small Vessel that took exclusive people for a tour inside the amazon Jungle and Machupicchu . that was for sure a better work enviroment unfortunately turismo industry was not going well and the company had to reduce personnel, but as i was still living in lima.i applied for a translator job for one of the most importants events. the sumit of the World Bank and  the International Monetary Fund (IMF) and this one was indeed one of the most delightful work experience i ever had in my whole life, this is that much i can share with you my friends.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | to my personal opinion a good service is when someone provides a a help within the  his/her policy enterprise work enviroment, but when someone who provides a help that ca go beyond the customer expectations such us  telling him/her the advantages of of getting the service that he is offering , telling him/her that you are the one who is putting attention the the most minimum details so that something that he / she is about to acquire from us iwll be a life changing experience. that is something that makes the differnce between a good customer experince and a great one.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

i can be efficient and proactive at all times.
my main skill is to help people in problem solving.
i have great command of the english language.
i have enough experience in the field of customer services.
easy going and hardworking person.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | i have travelled to Singapur. an amazing city located between Asia and Europe , i arrived there when i was working as a sailman, i was part of th e crew of one big cruise ship whose starting navigating point was inDubai, The United Arab Emirates, i have embarked in one of its Ports , and from there we would navigate all the way down to Singapur. one of the things that had really shocked me there, is that the fact of stoping a taxi to get you to your destiny, can be quite of a challenge beacuse it was not like in southamerica where you just lift your hand at any street highway and there you have more that 2 or 3 taxi drivers wishing to take you as their passenger one day i had a day off from work and for my good luck i happen to be in Singapur, an outstanding city in Asia, really good experience there, specially at night. i would recommend it to anyone.

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